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AI Governance

Aurora Insurance

Fictional company. Used as a recurring case-study across the 12-stage journey — any resemblance to a real organisation is unintended.

Jurisdiction
United Kingdom
Industry
Personal-lines insurance
Protagonist
Priya Shah — AI Compliance Lead
Use-cases
  • Claims-fraud detection
  • Customer-service call summarisation
  • Underwriting-risk scoring

Aurora Insurance operates under UK GDPR, the FCA Consumer Duty (which has direct AI implications), and the EU AI Act for any EU-domiciled risk it underwrites. Their claims-fraud detection model is high-risk under EU AI Act Annex III §5(b); their LLM-based customer-service summariser is limited-risk (transparency obligations).

Aurora is the recurring UK-jurisdiction case study, with emphasis on ICO guidance, DPIA discipline, and the FCA’s interpretation of explainability obligations in regulated financial-services products. Priya leads a two-person function reporting into the Chief Risk Officer.

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